Ram Memory Module – FAQ

ESD stands for Electrostatic Discharge. Static electricity is the energy found in the air surrounding us and can damage electronic components in computers' hard disk drive, floppy disk drive, memory modules, motherboards, etc. To protect memory modules from being damaged by ESD, always keep an electronic component in its anti-static package until you are ready to install it. For an added measure of protection, use an anti-static wrist strap, which can be found in most electronic retail stores.


The following section is provided for individuals who are familiar with working on the inside of a computer. If you are inexperienced with computer hardware, or have difficulty following this overview, please refer to your computer’s user guide for a detailed, step-by-step installation process.


Turn off power and remove power cord.

Be sure to handle the module in a static free environment.

Remove all jewelry from hands.

Do not use a power driven screwdriver during installation.

Before removing the module from its anti-static package, touch a metal surface to discharge any built-up static electricity.

Handle the memory module by the ends, and do not apply excessive pressure to the module.

Refer to your system’s user manual for proper configuration and location of DIMM or SIMM sockets.

If necessary, remove any drives, drive cages and adapters to gain access to DIMM or SIMM sockets.


Line up the two notches (along the gold edge) of the memory with the plastic pegs in the memory socket. Align the notches with the pegs and apply equal pressure holding the memory from one end to the other and push it into the socket until it is firmly seated. The connector locking clips on either side will lock into place when the memory is properly seated. NOTE: Failure to properly align the notches with pegs will result in severe damage to the computer.


Most systems will automatically recognize the memory upon boot up. Some machines may require you to run setup (i.e. : Error 164). Follow the steps below:

Upon bootup your system will prompt you with a memory size mismatch error, or an invalid configuration error message to run your system’s CMOS setup.

Select the option that lets you enter your CMOS/BIOS setup (Usually DEL, CTRL+ALT+ESC, or F2).

Once you are in setup, you must save the settings your machine will automatically input for you by choosing either the Save Settings and Exit, or Write To CMOS options before exiting. (Usually either F10 or F4).

Once the settings have been saved, your machine will reboot with the new configuration.

Otherwise ensure that these precautions are taken when installing new memory into your system:

Make sure that the power is fully off and the machine is unplugged from the outlet. Your memory module is a very sensitive piece of equipment so be very careful when handling the module - especially for ESD (Electrostatic Discharge), make sure that you are properly grounded from any static.

Make sure that you touch something metal before putting you hands into the open PC - this will take any ESD (Electric Static Discharge) from you and dissipate it.

Make sure that the notches on the memory modules are aligned with the keys of the motherboard's memory socket. Push directly down and evenly all the way until your tabs snap by themselves.

NOTE: Failure to insert the memory module properly will prevent operation and could damage the motherboard and or memory module. DO NOT INSTALL IT BACKWARDS as this will short the motherboard, rendering it useless.

The rule is that you will need to work your way from the highest amount in slot 1 to the lowest. After you have installed the new module - try booting up the PC, if it boots up into windows, you can check to see that the computer is seeing the total amount of memory installed.

ECC stands for Error Correcting Code. It is also referred to as parity memory. ECC is more advanced than non-parity because it can detect both multiple-bit errors and single-bit errors; while non-parity memory only detects single-bit errors. ECC is typically found in higher-end PC’s and file servers where data integrity is key.
Additional memory will not necessarily increase the performance of your computer. It will allow you to run more programs at once or more memory-intensive programs at once. There may be a performance increase if the original amount of memory installed was close to insufficient for the programs and processes you use the computer for.
DDR3L is low voltage memory at 1.35V. DDR3 memory adheres to the 1.5v standard. The SODIMM DDR3 memory we provide today is of dual voltage and will operate in both 1.35V and 1.5V environments.
Computer and motherboard manufacturers generally provide this information under the specifications for your model on their website. If you experience trouble finding this information on their website please call their technical support group for assistance and we will gladly help you determine the memory that you require.
For Windows operating systems you can visits the system section (by search system in the search toolbar), This will bring up the system information which will list the installed RAM. For Linux open a terminal window and enter cat /proc/meminfo For older macs with up-gradable memory you can check about this mac or about this computer from the apple menu in the upper left of your desktop screen.
It works well to mix the standard memory products with different capacity, but it doesn’t work on the overclocking memory products.
DDR3 1600 refers to the memory operating frequency 1600MHZ, while PC3-12800 refers to the maximum bandwidth reached up to 12.8GB/second. DDR3 1600 and PC3-12800 are the same product, which has different specifications to introduce the product.

Solid State Drive (SSD) – FAQ

SSDs, or Solid-State Drives, do not come with moving parts giving the ability to operate silently and be more reliable. SSDs provide a significant performance increase versus the traditional HDDs. Since the SSD uses flash chips, the time needed to locate the data is virtually eliminated as data is written evenly throughout the flash chip.
No, UltraDisk SSDs operate with standard drivers making it easy to plug into and work on most major operating systems, such as Windows and MacOS.
NVMe (PCIe) M.2 SSDs requires Windows 8.1, Windows Server 2012 R2, or later versions to support the NVMe driver. For Windows, it is recommended to use Windows 10 or later. Linux OS such as Fedora, SUSE, Ubuntu, and Red Hat all support M.2 SSDs.

1. Shut down your system

2. Turn off your computer completely.

3. Now remove the power cable and battery if applicable. The battery removal step applies only to laptops when it's possible to remove the battery. To see how to remove the battery, refer to your owner's manual.

4. Discharge residual power if this is a laptop installation. If your laptop has a removable battery, remove it, and hold the power button for five seconds to discharge any electricity left in the system.

5. Open the computer case or user accessible bay

6. Touch an unpainted metal surface to ground yourself. This protects your computer's components from the static electricity that's naturally present in your body - grounding is an extra safeguard.

7. Locate the M.2 PCIe slot. This slot is usually easy to find in desktops, but in laptops the location will vary - it's typically under the bottom panel, or under the keyboard. Refer to your owner's manual for the exact location, as every system looks slightly different.

8. Insert the SSD. Depending on your computer, there might be a heat sink or screw that needs to be removed prior to inserting your new NVMe PCIe SSD. To insert your NVMe PCIe SSD, hold the SSD carefully by the sides. Do not touch the gold connector pins. Align the notches in the SSD with the ridges in the PCIe slot, then insert at a 30-degree angle. Do not force the connection. To secure the drive, it might be necessary to insert the screw into the provided mount on the motherboard. Do not over-tighten the screw. MAKE SURE you only use the mounting screw for the "2280" drive. This should be printed on your motherboard or this information will be provided in your motherboard owners manual. Please remove any screws that may be installed in the 2260 of 2242 mounts on your motherboard. Failure to do so will result in damage of your M.2 2280 NVMe drive.

9. After the SSD is securely seated in the slot, put your computer back together and reconnect the battery if it was removed. Turn on your computer. Unless you removed your old storage drive in a previous step, the computer is booting from the old drive and you will need to enter your motherboard BIOS and change the boot order to the the new M.2 drive and then install your operation system or clone your existing drive to the new M.2 drive using cloning software of your choice.

No, it is not necessary or recommended to defrag an SSD. Since there are no physical disks, there is not need to organize the data in order to reduce seek time. Defragging an SSD will put undue wear and tear on the drive and may actually shorten its life.

Differences in size shown are mainly due to differences in computer operating systems, the calculation method for an SSD capacity, and the Controller IC’s operations result in different ways. Generally, SSD manufacturers usually calculate capacity based on the decimal system, and computer systems are actually binary.

SSD manufacturer: 1KB = 1000 Bytes, 1MB = 1000KB, 1GB = 1000MB, 1TB = 1000GB

Operating system: 1KB = 1024 Bytes, 1MB = 1024KB, 1GB = 1024MB, 1TB = 1024GB

So for example, a hard disk marked as 500GB capacity is 500GB = 500 x 1,000MB x 1,000KB x 1,000Bytes = 500,000,000,000 Bytes, but in binary the capacity is calculated as 500,000,000,000 Bytes / 1024KB / 1024MB / 1024GB, approximately 465GB.

Fastest method of calculation: the SSD capacity x 0.93 = the approximate actual SSD capacity

Windows 7 and Server 2008 R2 does not support NVME M.2 Drives, it is recommended to upgrade to windows 10 or later
The Windows FAT32 file system supports maximum single file of 4GB only. To resolve this, storage media can be formatted to NTFS.
First, check that SSD SATA and power cables are properly seated and secured. The next step is to try the SSD with a different SATA port. If the issue persists, go into the BIOS and check that the SSD device ID is listed in the boot sequence section. Also check that the same device ID is listed in the Windows device manager. If the SSD isn’t listed in either or if the issue continues, it’s advisable to try the same SSD on a different PC to check whether the drive or the system are the source of the issue.